60-DAY TRIALS FOR ELECTRIC WATER IONIZERS
Many years ago (in about 2010), we decided to offer 60-day trials for electric water ionizers. This has been so successful that we have continued to provide this, non-stop, since then. We know the benefits of ionized water and want everyone who can to try it to see for themselves if a water ionizer is right for them. Note: This trial is not for anything other than for electric water ionizers. Save all boxes, packaging, and parts (big or small) until after your trial period because it is a condition of the trial to return the machine in perfect, like-new, and re-sellable condition (other than the need to change the filter).
What is a 60-day trial?
A 60-day trial is an extended period to try a water ionizer to see if it's right for you. Of course, following the instructions for use located on the product and brand pages and on our Water Ionizers Use & Care page is a condition of the trial (and will improve your benefits).
International Orders Do Not Qualify for this trial.
If you are not fully satisfied with your new water ionizer after trying it, you may return it for a refund, provided you've properly cared for it.
Also, ensure you've received our authorization and follow our instructions for packing up and safely shipping that water ionizer. Non-standard, improper water ionizer use or shipping will void this guarantee. To qualify for a refund, you must have our prior authorization, and the water ionizer must be returned safely, following ALL of our instructions, within 60 days of the purchase date.
*Important Note: This 60-day trial (or any other "satisfaction guarantee" from Alkaline Water Plus) is only for US orders. It is suitable for the following electric water ionizer brands: AlkaViva, Jupiter, Ionia, Smart, and Nexus.
Regarding All Returns:
- All returns must be authorized. Email us or complete this Request for Assistance form to start the process. It will speed up the process if you tell us all the details of your issue (why you want to return it) and assure us that you have kept all the packaging and parts and the machine is in like-new condition.
- Anything returned for refund must arrive in like-new, undamaged, re-sellable condition and MUST be in the same original packaging. Any free items with your purchase must also be in like-new, re-sellable condition.
- During your trial period, you must properly care for the water ionizer to qualify for a refund. We suggest you follow our tips to get the best results. One of our biggest tips is to call or email if you have any difficulty. We have thoroughly researched setting up water ionizers to work great, regardless of the source water. In any case, you are never required to follow our tips, and your 100% honest-to-goodness satisfaction is guaranteed.
- The cost of shipping both ways is the responsibility of the customer. You must also follow our policies fully regarding Shipping & Returns.
Restocking Fee
Watch out for the complimentary trials (customer satisfaction guarantees) other water ionizer companies offer you. Most of them charge between 15 and 20% restocking fees (plus the cost of shipping). With Alkaline Water Plus, if you return your water ionizer during your 60-day trial period, we go above and beyond to help our customers. We pay for most of that restocking fee for you and charge only the bare minimum restocking fee of 5%, plus the shipping cost. In most cases, what we charge doesn't cover the filter use. We are so confident that you will love your water ionizer that we will pay the restocking fees for you and even take the chance of losing money so that you can try a water ionizer for yourself.
AT ALKALINE WATER PLUS, WE GIVE YOU A GENUINE 60-DAY CUSTOMER SATISFACTION GUARANTEE FOR MOST ELECTRIC WATER IONIZERS AND CHARGE THE LOWEST RESTOCKING FEES IN THE INDUSTRY.
Depending on the local water supply, all pH and ORP levels are approximate because water ionizers don't always work the same in every location.