A water ionizer is a life-long investment in your health. As such, all of our water ionizers are covered with lifetime warranties. Each brand of water ionizer has its own page, where you will find filters for that brand as well as special instructions and warranty information for that brand. We recommend you visit the appropriate one for your water ionizer's brand as part of learning all the best practices for using it.
We also suggest you keep all the packaging and other pieces in case you ever need a repair or have to ship it.
All water ionizers follow similar basic guidelines for unpacking and safely setting them up. There are only a few differences, such as the H2 Water Ionizers have their fitted foam pieces on the sides rather than on the top/bottom.
Receiving/Unpacking Your Water Ionizer
The time to start exercising caution with your new water ionizer is right away, when you are unpacking it. Pay attention to how the water ionizer is packed, so if you ever have to ship it you'll just reverse the process of unpacking it.
1. Start by setting the box on a sturdy table and open up the top. Remove the few items located in the lid, but don't remove the foam piece (lid).
2. Turn the box carefully on it's side (with the flaps turned down - out of the way).
3. Depending on the ionizer, either slide it out sideways or give it another turn, so it's fully upside-down on the table and then slowly removing the box.
4. Don't discard the foam-fitted pieces. You may need them some day.
5. The red plugs are easy to take off but use special care with the white plug. It's plugged into a quick-connect fitting which has alligator clips which can break if you just tug at them. You need to pull in on the ring while pulling out on the plug. (See pics.) Do this gently; Don't tug. Save these plugs.
6. Remove the large plastic bag and the final plug (black) and store everything in your product box for future. Also, remove the twist-tie (if you want) from the electric cord. Save this too.
Packing Up Your Water Ionizer
If you ever have to pack up your water ionizer to ship it, in most cases just reverse the steps, above. However, if your filters in the machine are wet, first remove them and put them in water-tight zip-lock bags and fill the filter port with paper towels.
- Turn off the water ionizer.
- Unplug it.
- Shut off the water supply.
- Turn the on/off knob to the "On" position. This will relieve water pressure on the line for the next step.
- Remove the hoses and spout. Or with H2 water ionizers leave the hoses intact. Don't remove the fittings, themselves. Use the care described in #5, above.
- Plug up any open ports. The plug should fit tight and look just the way it does in the above pictures.
- Put the original plastic bag over the water ionizer.
- Roll up the power cord and use the twist-tie to secure it.
- Place the fitted foam piece onto the top and bottom or sides (however it was when you got it.) There is only one right way (look at the foam to see).
- Box up the water ionizer by reversing the steps of "unboxing" it, above. Or, just box it up safely in a way you're comfortable doing.
- Notes of Caution: If you don't cover the ionizer with the large plastic bag it may get scratched, or if you don't remove wet filters or put in all the plugs, properly, it may leak and destroy the machine during shipping.
Never Ship in Product Box
The final step for shipping is choosing a big enough and strong enough shipping box to hold the water ionizer and protect it with a good 2 or 3 inches of foam peanuts or other packing material all around (on every side). Pack it in there firmly, so there's no movement during shipping.
Also, you may want to consider insuring the package.